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What to do when a death occurs
Loss, grief and bereavement
Helliwells’ History
Useful Information
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What to do when a death occurs

The death of a loved one comes as a great shock to us all. On receipt of the first call, it is our policy to take complete responsibility for all details involved so that the relatives have no more worry than is absolutely necessary at this difficult time.

If the death occurs at home, or in a rest home, the doctor must first be notified. He will sign the necessary certificate and allow the removal to take place. Our staff are on call 24 hours a day to take care of this duty.

If the death occurs in hospital, a doctor there will sign the certificate. Please contact us to make an appointment to see you.

However, if a doctor is unable to issue a certificate, the Coroner will be informed. He may order a post mortem and even an inquest if necessary. His permission is required to carry on with the funeral.

A death must be registered in the district in which it occurred, normally within 5 days and in any event before the funeral can take place. The Registrar will require the certificate from the Doctor or Coroner and also the birth certificate, medical card and any marriage certificate for the deceased. The Registrar will issue documents Authorising the burial or cremation which we require and copies of the entry in the register can be purchased for legal and insurance purposes.

If the deceased has a solicitor, contact him or her as soon as possible, if not, check whether the deceased has made a will. If no will can be traced it may be advisable to see a solicitor.

Notify any Insurance Company with whom the deceased has a policy. Remember, if you drive a car insured in the same name of the deceased you will not be covered. The Bank Account and all other assets will normally be frozen. It may be possible to make an interim arrangement. Any items such as credit cards, benefit books, passport, driving licence, membership cards and NHS equipment should be returned to the place of issue.

If you are responsible for arranging a funeral and you receive a means tested benefit, you may be eligible for help with the funeral payment from the Social Fund. Contact the local DWP Office.

Go to useful information and contact numbers.

Helliwells funeral service

Your feelings around loss, grief and bereavement

Grief is a normal reaction to loss and bereavement. It can be very distressing to lose someone close and the strength of your feelings may take you by surprise. Grief is not an illness to be cured, but a normal response to loss, although it may seem overwhelming at times. There is no right or wrong way to feel but you might experience grief in the following ways:

Feelings: You may find that you are busy with practical arrangements in the immediate period following your bereavement and that the full impact of your loss may not be felt until some time afterwards. Everyone reacts differently to loss but common feelings include sadness, guilt, anger, anxiety, loneliness, isolation and relief. You may also find that your bereavement brings back memories of previous losses.

Thoughts; Thoughts that your situation is too difficult for you to cope with are normal. You may find that it takes some time to create new routines and ways of living your life without your loved one.

Behaviour: You may find yourself behaving in ways which are not usual for you. Revisiting places, people and events which you shared with your loved one is common.

Physical Sensations: Physical feelings of anxiety are very common after the loss of a loved one. You may also find that you are more susceptible to physical illnesses following bereavement and it is important to make sure that you are looking after yourself.

Things that may help; In the period immediately following bereavement you may be busy with practical matters and it may help to try to delegate some of these. Eating well, sleeping and exercise are important in keeping yourself well, as is talking to people about your feelings. Acknowledging that you are grieving and making plans for special days such as birthdays and anniversaries may help you through difficult times. You are likely to have good days and bad days, but this is normal. Making plans for the future can give you something to look forward to on the bad days.

Sources of Support: Most people find that they can cope with their loss without involving professional help. Family and friends can be very supportive as can community organisations and church groups. However, for some people it can be helpful to talk to somebody outside their immediate circle. It is important to Helliwells Funeral Service to make sure that all of our clients have access to support if required, and for this reason our Bereavement Counsellor, Joanne Maxwell, will make routine contact with you about 6 weeks after your loss. She can offer help and information about grief and bereavement and provide ongoing support if appropriate. Joanne is a trained, accredited Counsellor who is registered with the British Association for Counselling and Psychotherapy.

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Stott House

Pendle Room – A room tinged with local interest where memories of the past evoke nostalgic memories of the old textile days of yesteryear in Pendle

Cloister Room – A peaceful retreat in which the comfort of being alone with your loved one before (lod, will help to ease the parting.

Craven Room – A rustic cottage room, quiet and simple which will perhaps evoke happy memories of past country holidays and peaceful rural walks. A room for the lover of outdoors.

Kingfisher Room – A bright, pleasant living room with a homely atmosphere where you can share your grief as a family in this quiet lounge.

Autumn Room – A simple retreat where someone who has had a long and happy life who has come to the end of their years can rest.

Sunflower Room – A warm room to remember long summer holidays and strolling in the evening sunshine, memories that will live forever.

Chapel of Rest is open Monday to Friday 8.30am – 5.00pm
We can always arrange suitable times outside these hours

Helliwells Colne
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Bracewell House

Abbey Room – A room for reflection and prayer in the eyes of god, to comfort you in your loss.

Bancroft Room – A room to remember the days of the mill and the character of the folk who worked and lived in Barlick.

Weets Room – Remembering walks with your loved one in the beautiful countryside surrounding Barnoldswick. A room for those who loved the outdoors.

Bluebell Room – A woodland room for quiet thoughts and peaceful contemplation to remember the one you have lost.

Chapel of Rest is open Monday to Friday 9.00am – 4.00pm
We can always arrange suitable times outside these hours
Helliwells Barnoldswick
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Reedley House

Here we have chosen to name the Rest Rooms in memory of past employees as a token of respect for their services to the company. All were Funeral Directors bringing their own brand of individuality in serving the community in times of need.

Rickard Room – In memory of Stanley Rickard

Turner Room – In memory of John Philip Turner

Lines Room – In memory of Kenneth Gilbert Lines

Chapel of Rest is open Monday to Friday 9.00am – 4.00pm
We can always arrange suitable times outside these hours
Helliwells Brierfield[tabbyending]

The History of Helliwells

The name Helliwells has been synonymous with funeral directing around the Pendle area for many years, founded in 1924 by Young Helliwell.

Helliwells originally were textile manufacturers branching out into motor coaches and taxis, while Joseph Helliwell, the son of Young, commenced as a Funeral Director.

After the early and untimely death of Joe, his brother Clement, who is still remembered by many people in the area, took over the running of the firm.

By 1970, Mr W R Stott of the nationally known Stotts shopfitters had acquired the Helliwells name and brought the two companies together under one roof in an old Baptist Chapel in Elizabeth Street, Nelson.

In 1981 Mr Keith Lawson came to work for Helliwells. In 1990 he and his wife Marguerite acquired the firm and moved the premises from Elizabeth Street to Burnley Road Colne.

1996 saw the opening of our second Funeral Home. Reedley House, situated in Brierfield.

Also in this year Wm Hodgson and Son joined Helliwells. Originally Joiners and Funeral Directors they were founded in 1926 and based in Colne, when Mr Stephen Hodgson retired from the joinery side but continued to arrange funerals from Stott House.

In 2011 Helliwells opened their third Chapel of rest in Barnoldswick in the building that was the Seven Stars and up until the change to a funeral home had always been a public house. A building with such history that will never be lost or forgotten. A proud moment for Keith and Marguerite Lawson when their dream came to fruition that they could one day open a chapel of rest in the town they had known from childhood.

Useful Information


Royal Blackburn Hospital – tel: 01254 734500 bereavement office

Burnley General Hospital – tel: 01282 804502

Airedale General Hospital – tel: 01535 652511 ask for bereavement office


Blackburn King Georges Hall, Northgate tel: 01254 588660

Mon – Fri 9.00am – 4.30pm on certain days the Registrar visits Royal Blackburn Hospital

Burnley Todmorden Road tel: 0300123 6705

Mon – Fri 9.00am – 4.30pm

Nelson The Library tel: 0300123 6705

Tue – Thur 9.30am – 12.00pm

DWP Bereavement Services

Tel: 0845 6060265

Helliwells Funeral Service

Stott House, Burnley Road, Colne BBS 8LA tel: 01282 870898

Bracewell House, Church Street, Barnoldswick BB18 5UT tel: 01282 851937

Reedley House, Burnley Road, Brierfield, Nelson BB9 5HX tel: 01282 614777



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